Preguntas más frecuentes

Have you turned on the power switch on the side of the robot? If not, please turn on.

While charging on the dock, will the light on the robot turn on?

If NO, please contact sales@neatsvor.com for the warranty with your order information. Thank you.

If YES, please ALSO try to charge the robot with the adapter directly, without using the dock.

When charging, will the light on the robot turn on?

If YES, please try to charge it for 6-8 hours till it fully charged.

If NO, please email to us for support.

Clean the 4 parts as the pictures show.

image1

image2

Reboot the robot vacuum ( not under charging status / removing it from the dock ), the power switch is on the right side of the robot.

After power off, please wait for 2-3 mins, then power it on

Reboot the robot vacuum ( not undercharging status / removing it from the dock ), the power switch is on the right side of the robot.

After power off, please wait for 2-3 mins, then power it on.

Please try to change a place for the dock and place the dock in the centre of the whole house (not just the center of the room) , not behind the door, no barriers or mirrors 1.5M around so that its signal can cover the whole house and when it starts off, it will plan the cleaning.

Have you turned on the power switch on the side of the robot?

If turn on, please take away the Robot from charging station, reboot the Robot.

If the robot is in sleep-model, the indicator light is off, you need to wake up the robot first, then press "Power/Pause" on Remote control Or Press "Power/Pause" on Robot

The map displayed in-app should only be horizontal or vertical. If it appears at an angle, this may be due to the placement of the dock. Move the dock to a new location, with at least 0.5m of clearance on either side and 1.5m in front. You can also try switching off Map Saving then switching it back to create a new map with your next cleanup.

1.Update the software to the newest version.

2.Reboot the robot vacuum ( not under charging status /removing it from the dock ), the power switch is on the right side of the robot.

3.After power off, please wait for 2-3 mins, then power it on.

If the above measures do not solve your problem, you can use the following solutions

Please try to change a place for the dock and place the dock in the centre of the whole house (not just the center of the room) , not behind the door, no barriers or mirrors 1.5M around so that its signal can cover the whole house and when it starts off, it will plan the cleaning.

Try to clean the following 3 spots as showed in the pic, make sure they are clean.

image

Reboot the robot vacuum ( not under charging status ), the power switch is on the right side of the robot. Please make sure that you need to wait for some minutes after powered off and then restart.

Slightly clap the bumper several times and clean.

Reboot the robot vacuum ( not undercharging status ), the power switch is on the right side of the robot. Please make sure that you need to wait for some minutes after power off and then restart.

You have black or dark-colored carpet, please set the height of the object to more than around 10 cm while less than the height of your stairs.

The robot could not climb the carpet or threshold over 0.6 inch, especially when it returning for charging, it can climb lower.

1. Reboot the robot vacuum first. (Bot should not be on the charger, and wait for 2-3 mins before power on).

2. Use the remote control, click edge cleaning first and then smart cleaning.

3. Or Use your app, click smart cleaning on your app.

The dust bin is full, please empty and clean it.

The filter is clogged, please clean or replace it.

The main brush is entangled by something, please clean it.

The anti-fall Sensors on the bottom of Neatsvor may be covered with dust. Wipe the anti-fall Sensors with Cleaning Tool to maintain their effectiveness

The Driving Wheels may be tangled with hair or debris. Use the Cleaning Tool to cut off and remove any hair\/debris tangled around the Driving Wheels

If the problem persists, please contact Neatsvor Customer Service.

The robot vacuum may not run on certain dark or black surfaces.

Because the Infrared ray of anti-fall sensors may be absorbed by certain dark or black colored surface and recognize such area as an edge or a stair. When robot encounters this surface, robot may run away from this surface. No adjustment can be done to correct this behavior.

Reminder: Please keep the anti-fall sensors clean and do not block the anti-fall sensors, as this may create an unsafe operating condition.

1.The device is low or the device has been disconnected from the power supply;

2.The device is abnormal or malfunctioning;

3.The device is in the configuration state;

4.The router is abnormal or the network is not in good condition;

5.The router is reset;

6.The device is too far from the router;

Common solutions:

1.Fully charge the device or reconnect the device to the power source;

2.Restart the device, if there is a firmware update prompt, please click update;

3.Please shut down for a few minutes, then restart the device;

4.Check the router network to ensure that the router network is good;

5.Please reconfigure the connected device;<\/p><p>6.Place the device closer to the router;

7.Please confirm that the app is the latest version;

Yes. The robot cleaner work without Wi-Fi and can carry out full-home cleanups, spot cleanups, and return to their dock with the push of a button. Connecting to Wi-Fi enables advanced features including scheduled cleaning, suction power strength selection, and more.

The robot cannot connect to 5GHz WiFi. If you have correctly followed all the WiFi setup steps, try one of the following methods:

Make sure you are using the correct WiFi password.

--- If using an Android phone, we recommend giving permissions for Bluetooth, GPS, and location.

--- Select your current region in WeBackapp settings.

--- Select the right robot when setting up WiFi.

--- If your WiFi contains special characters such as question marks, we recommend changing your password and then trying again.

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